Refund Policy
We want you to be delighted with your purchase. If you need to return an item, here is how refunds work.
Clear, considered returns.
Refunds are handled carefully so every order is treated fairly, hygienically, and in line with the conditions set out for Haus of Black Beauty purchases.
Eligibility
To qualify for a refund, your return must meet the conditions set out in our Shipping & Returns policy:
- Requested within 30 days of delivery
- Item unworn and unused, in original packaging with tags attached
- Accompanied by proof of purchase
We do not offer exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
What is refunded
- The price you paid for the item is refunded in full.
- The original shipping cost, UK or international, is not refunded, unless the item was faulty, damaged, or incorrect.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, we will cover the cost of return shipping and refund you in full, including any delivery charges paid.
Please contact us within 30 days of delivery with photos of the issue so we can resolve it quickly.
How refunds are processed
Once we have received and inspected your return, we will email you to confirm approval. Approved refunds are issued to your original payment method:
Refunded to the same card.
Refunded to your PayPal account.
Refunded via Klarna, which may follow its own processing timeline.
Refunds are typically processed within 5-10 business days of approval. Your bank or card provider may take a few additional days to show the refund in your account.
Late or missing refunds
If more than 10 business days have passed since you received your refund confirmation email and you have not seen the funds:
- Check your bank account again.
- Contact your card company or PayPal, as processing times can vary.
- If you have done this and still have not received your refund, contact us at info@hausofblackbeauty.com.
Non-refundable items
- Items that do not meet the return conditions above, including items worn, missing packaging, or missing tags.
- Gift cards.
Questions about a refund?
Contact the Haus of Black Beauty team and we will guide you through the next step.