Privacy Policy

Haus of Black Beauty is the data controller for this website.

Data controller: Haus of Black Beauty, 25 King Street, Farnworth, Bolton, BL4 9FW, United Kingdom.

When you place an order or contact us, we may collect:

• Name, email address, phone number
• Delivery and billing address
• Order history and preferences
• Messages you send us via our contact form

Payment details are not stored by us.

Payments are processed securely by Stripe, PayPal, and Klarna, who handle and store your card/payment information under their own privacy and security standards.

If you sign up to Join the Haus, our email list, we collect your email address for that purpose only.

We use your data to:

• Process and deliver your orders
• Communicate with you about your order, including confirmations and shipping updates
• Respond to enquiries and customer service requests
• Send marketing emails only if you have opted in via Join the Haus. You can unsubscribe at any time.
• Meet our legal and accounting obligations, such as keeping records for tax purposes

• Payment providers including Stripe, PayPal and Klarna, to process payments securely
• Delivery couriers to fulfil and ship your order
• Our website host and platform providers to run the website, including hosting and WooCommerce

We do not sell your personal data to third parties.

Some of our service providers, such as payment processors, may process data outside the UK. Where this happens, they are required to provide appropriate safeguards for your data.

Our website uses only the essential cookies needed to make it function, for example keeping items in your basket and enabling secure checkout. We do not currently use analytics or advertising cookies.

We keep your personal data only as long as necessary, typically for the duration of your customer relationship with us, plus a period afterwards to meet legal, accounting, or tax requirements. Financial records are commonly kept for up to 6 years in the UK.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, also called the "right to be forgotten"
• Restrict or object to how we use your data
• Request your data in a portable format
• Withdraw consent for marketing at any time
• Complain to the Information Commissioner's Office at ico.org.uk if you have concerns about how we handle your data

To exercise any of these rights, contact us using the details below.

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under 18.

We may update this policy from time to time. Any changes will be posted on this page with an updated date.